One-Year Limited Warranty
Diamond Peak Products (“DPP”) warrants that the computer systems it manufactures (excluding Accessories) will be free from defects in materials and workmanship. The warranty period for the computer system you purchased is (1) one year from the date of factory shipment, subject to the conditions and limitations described below. This warranty applies to original purchases made in the United States. Merchandise purchased for the purpose of resale is not covered under this warranty: nor is this warranty transferable.
This limited warranty covers normal use. The limited warranty does not cover damage resulting from improper packing during shipment, damage during shipment, damage caused by failure to provide a suitable installation or operating environment for the product and/or accessories; damage caused by impact with other objects, dropping, falls, spilled liquids; Year 2000 problems caused by non-DPP products, software, or accessories; servicing not authorized by DPP, usage not in accordance with product instructions, failure to perform required preventive maintenance, accident, abuse, misuse, neglect, natural disasters such as flood, fire, earthquake or lightening, problems with electrical power such as power surges and problems caused by use of parts, components, services or software not supplied by DPP. Warranty coverage will not apply in the event the serial number or rating label has been removed, altered or defaced. This limited warranty does not cover damage resulting from failure to back up your data or other files, nor does it cover damage caused by programs, data viruses or other files. DPP is not responsible for any loss of your data and recommends that the consumer maintains a back-up system at all times to rebuild or reconstruct lost or altered files, data or programs.
DPP makes no representations or warranties, express or implied, with respect to services provided by Internet Service Providers. This includes their ability to provide services, their ability to work with our systems, interruption of service, or their ability to sustain such services over extended periods of time. DPP is not affiliated and has no agency relationship with providers of such services and is not responsible for their actions or inactions. DPP makes no representations or warranties, express or implied, with respect to internet retail products or services provided by companies listed on our website.
This limited warranty does not cover any items in the following categories: software; sound cards, joysticks, printers, scanners, speakers, cameras, (collectively “Accessories”); other external peripherals; Accessories or parts added to a DPP system after the system is shipped from DPP including monitors, keyboards, and mice; or Accessories and parts that are not installed in the DPP factory and any items bought from DPP but not manufactured by DPP. These components may have a warranty from their respective manufactures.
During the warranty period, DPP will, at its option, repair or replace defective or damaged products returned to DPP’s facility, or refund the amount you paid for the product less depreciation, upon its return to DPP’s facility. Requests for warranty service can be made by calling our Customer Support Team. When calling this team, have the following information available: customer number, order number, serial number, a description of the problem and the DPP part number. Valid proof of the date of original consumer purchase, including the serial number of the product, may be required before warranty service is provided. If our technician determines that a warranted product or part is defective and that either a repair is necessary or that a replacement product or part is required, you will be given a Return Authorization (“R.A.”) number for the return of the defective product or part. This number must be clearly marked on the outside of the original packaging, prior to return. If a replacement product or part is supplied to you in advance of DPP receiving the defective product or part, the technician will ask for your VISA or MasterCard account information, including account number and expiration date to secure the return of the defective product or part. You are financially responsible for the return of the defective product or part and will be charged the original sales value and a restocking fee for the replacement product, once the R.A. Number has been issued and the replacement part is shipped from DPP. The defective product or part must be received in the factory within fifteen (15) days in order to allow for one hundred (100) percent credit back to you. The defective product should be shipped to us freight prepaid and insured using the original box and packing materials (or equivalent packaging obtained from DPP). Shipment of the repaired or replaced product or part will be made freight collect and is also your responsibility. Before you ship the product(s) to DPP for repair, back up the data in the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call DPP for assistance.
DPP manufactures its computer systems from parts and components that are new or equivalent to new in accordance with industry-standard practices. DPP owns all parts removed from repaired products. DPP uses new and reconditioned parts made by various manufactures in performing warranty repairs and building replacement products. If DPP repairs or replaces a product, its warranty term is not extended.
Under no circumstance will DPP be responsible for any incidental or consequential damages, which may occur during the use of the DPP PC, or as a result of the product’s failure to perform. In all cases, the customer’s sole remedy for a product failure is limited to the repair or replacement of the product.
EXCEPT AND TO THE EXTENT EXPRESSLY SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND DPP EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN. Some states or provinces do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states or provinces do not allow limitations or exclusions of incidental or consequential damages for consumer products, so the above limitations or exclusions may not apply to you. These provisions apply to DPP’s one-year limited warranty only. This warranty is not transferable.